This case was investigated in accordance with philips volcano policy.It was reported during a diagnostic procedure, the error message "attach wire to connector" was displayed.Per the source document, the wire was not recognized by the system and was not zeroed.There were no adverse events and no patient impact.Another wire of same product was opened and the procedure was completed.A visual inspection was performed on the returned device.The hypotube was broken and the trifilar was severed at 644 mm from the proximal end of the wire.The core wire was exposed due to the damage, but the wire was still intact.Scuffing of ptfe coating was also observed at 624 mm, 680 mm and 749 mm from the proximal end of the wire.Multiple kinks and bends were observed along the hypotube.The distal tip was curved.The dome was corroded.There was some residue on the sensor.The device was still intact.We are reporting this event in an abundance of caution.If the event were to recur there is a potential for harm if the wire was introduced into the patient.
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