It was reported that this device was not working properly.On receipt of the device for evaluation there was clear indication of mains cord damage, leading to exposed wires.The evaluation concluded that the device was damaged by an external force, as the power cord appeared to be damaged through excessive force/abuse which caused exposed wiring at several points along its length.The customer has been approached with regard to confirming this assertion, but they have not provided any information regarding how the device came to be in this condition.The ifu for this device contains the warning'.The power supply cord cannot be replaced by the user.In case the power supply cord becomes damaged, contact philips respironics customer service for replacement (there is no service option)'.No patient harm or death has been reported and the device is not life sustaining/supporting.(b)(4).
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