Upon receipt of the complaint, it was determined that this was not a reportable event.Upon further review, it was determined this complaint is a reportable event.The investigation of the device has determined that a thermal event has occurred; however, further analysis is needed to verify root cause of the failure.A follow-up report will be submitted upon evaluation completion.
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An additional evaluation of the returned unit has been completed.Upon visual inspection it appears that a thermal event occurred.It is not possible to determine the exact sequence of events that led to the thermal event.However, there is evidence that a short occured in the lower battery pack between the cells and pcb.There was a blackening on the top of the lower battery pack and its printed circuit board (pcb).Cells 2 and 3 appear to have been involved in the thermal event, likely by supplying energy into a fault in the board.Additionally there was a slight melting of the handset plastic enclosure.This concludes the investigation.
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