Integra has completed their internal investigation on 01/31/2017.The investigation included: methods: review of device history records, review of complaints history.Results: the product sample or additional supporting materials from the account was not available for this incident.A review of the device history records has been performed for all potential lot information provided by the account.This review confirmed that the products were released meeting all medtronic quality release specifications at the time of manufacture.Without the physical product, a definitive root cause could not be identified.Historical complaint data displayed no trend for the failure/complaint mode.Pmv will continue to monitor this condition for future potential action conclusion: the clinically applied product was not returned to us for evaluation; therefore, we are unable to identify the specific cause for the problem reported.However, refer to the investigation findings for potential causes.If additional information is obtained, or the sample is returned, we will re-open this investigation.
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Investigation completed 05/17/17.Method: -device history review, -trend analysis, -failure analysis.A review of the device history record indicates this device lot number was released meeting all quality release specifications at the time of manufacture.A review of the current historical complaint data reveals no trend for a device related failure for this condition.Visual and functional testing of the returned sample confirmed the product did not meet quality release specifications that were tested regarding the reported condition due to the melted peg confirmation of the reported condition.Conclusion: the file will be closed as improper storage **replication of the observed condition can be caused by storage above the indicated temperature range.
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