Device evaluation: result - one used unit was received with the original package opened.Visually, we can observe an exposed cannula within the packaging.This safety device was not activated during use.A review of the device history record revealed no abnormalities during the manufacture of the reported lot number 6208763.This device was manufactured on august 2, 2016.According to sampling plan applied for product performance, this lot was accepted and released.The product is tested by pull force and through of the different manufacturing process and no equipment, instrument, process and/or surfaces that could cause this kind of damage were detected.Conclusion - bd was not able to confirm the customer¿s indicated failure mode.After evaluation of the used unit and being able to perform the activation without any problems, this could not be confirmed as a manufacturing related issue.An absolute root cause for this incident cannot be determined.
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