(b)(4).Date of initial report: 12/20/2016.Visual inspection of the lf1744 found insulation on shaft was damaged and missing.The device was activated ten times on simulated tissue with satisfactory results.All seal cycles were completed satisfactorily and end tones were heard indicating completed activation cycles.The device was activated with the rotation knob in various positions to detect any problematic activation issues.The alleged incident could not be duplicated.The investigation found the device to function normally and within specifications.An additional failure was found during the investigation; the insulation on the tubing was found to have damage and was missing.The insulation showed damage to the tubing close to the jaws as if the device had been grasped with a tool.Bare metal was visible in one place.The investigation identified the root cause of the additional finding to be user mishandling.Manufacturing non-conformances were reviewed and no entries pertinent to the customer's report were noted.
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