Further information was requested.Unfortunately, the customer provided insufficient information (for example the trace and the sn# of the device are not available for investigation) and did not provide the requested information.For clear problem evaluation, the trace would have been needed.The toco mp transducer could not confirm the problem with the test of atom medical.What exact was tested is not known.It remains unknown how the problem was solved since the customer has refused to provide further information.Thus this case has insufficient information for a clear conclusion.Atom medical has tested the device and was not able to find any trouble with the device.The device remains at the customer site.In addition please note, the customer did not allege that the device was a factor.Investigation of this complaint supports that there is no design, manufacturing or materials problem, supporting that any further investigation or corrective or preventive action is warranted.
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