(b)(4).Manufacturing site evaluation: samples received: 11 unopened pouches and 1 opened pouch.Analysis and results: there are no previous complaints of this code batch.Manufactured and distributed (b)(4) units of this code batch.There are no units in stock.Received eleven closed samples and one open sample (only the second pack is open).The first pack (aluminum pouch) on the open sample received is not sealed/glued to the peel foil.Opened all closed packs received and the aluminum pouch was not stuck to the outer paper foil.All packs have been opened correctly.Defective samples are needed to show the defect to asses properly the customer complaint.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfills the oem requirements.Final conclusion: complaint is not justified.The results of the samples received fulfill the oem specifications.Note is taken of this incident in order to assess if new or additional actions are needed.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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