The philips field service engineer determined that the users were not using caregroup alarming overview at the time of the alarm/death.After the incident had occurred, the fse setup caregroups for the customer, and showed them how to change screen to a 2 bed overview.The fse also changed network settings in all monitor profile blocks to caregroup tone vol 10 and to caregroup tone - enhanced.This created a sound, when an alarm in the overviewed bed was announced of which the customer thought would be okay.The device remains at the customer site.It is unknown if the use of this device was a contributing factor in the patient's death.It is unknown why the nurse did not hear an alarm in a side room, however, the customer is not claiming our device had anything to do with the patient¿s death.No further investigation is warranted at this time.
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