My husband, disabled son, and i traveled from our home in (b)(6) to our daughter's home in (b)(6).We rented an electric hospital bed from (b)(6).We arrived very late on (b)(6) 2016 and got our son (who has duchenne muscular dystrophy) on the hospital bed to go to sleep.The mattress was very bumpy and uncomfortable.My son could feel springs in different places.This was even after i put a soft mattress pad and sheets on the bed.He had a very fitful and painful night.The next morning we took the sheets off of the mattress to inspect it.We were stunned to see holes in areas and visible metal springs through the holes! we were very concerned about infection due to the breach in the vinyl covering of the mattress and also the extreme discomfort of this mattress.My husband called (b)(6) and spoke to (b)(6).He said that he wouldn't be able to deliver a replacement mattress until the next day.My husband said that there was no way my son could sleep on that mattress again.He advised (b)(6) that we were going to have to go out and buy a mattress.My husband and daughter went to 5 stores to find a mattress that we could purchase and bring home the same day.(b)(6) refused to refund our money.We have filed a dispute with the credit card company.My husband and son became ill with a terrible stomach virus involving vomiting and diarrhea.We have to wonder if the source of the illness could have been from the damaged mattress.
|