This case was reviewed and investigated according to the manufacturer's policy.During preparation in a peripheral therapeutic procedure, the customer stated the tip came off [separated] while physically stuck on the guidewire outside of the body.A second catheter was used to complete the procedure.No damage was observed during prep.The device was never introduced into the patient.No additional intervention was performed and patient did not experience any adverse events.There was no patient injury or harm.Vessel: iliac.Per decontamination the received device had multiple kinks and the scanner was missing.The returned device was inspected; the scanner was broken off at the connection to the weld legs and was missing.The esl remained intact.No adhesive residue was present on the remaining portion of the esl.Without the missing portion of the scanner, the probable cause of the reported failure could not be determined by the investigation.There were no abnormalities within the guidewire lumen that may have contributed to the reported failure.Strain, impact, and forces associated with use can affect the integrity of the device.It could not be determined when the cause of the failure occurred.The manufacturing documentation for this device was reviewed and the device met all quality and manufacturing release criteria.There were no nonconforming material reports or deviations noted that would contribute to the reported failure mode.This complaint will be monitored as part of complaint data analysis.The event is being reported in an abundance of caution as there is a potential for harm if the event were to recur.
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