A biomérieux internal investigation was performed.This investigation was initiated in response to a customer complaint reporting that plates streaked by previ® isola did not exhibit organism growth following incubation, while plates streaked manually from the same specimens did exhibit growth.A complaint and trend review was performed; no systemic quality issue was identified.The customer's complaint could not be investigated or confirmed due to lack of information or details to investigate.Pipettor logs from the date of occurrence were not received.As of 27mar2017, after multiple requests by biomérieux, no additional information has been received concerning this issue.
|