(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device was not returned.No picture of the alleged defect was provided.A device history record review shows that the device was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provide.In order to perform a proper investigation and determine the source of allege defect reported, it is necessary to evaluate the sample involved on this complaint.If the sample becomes available, this investigation will be updated with the evaluation results.
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