Livanova (b)(4) manufactures the s5 double head pump.The incident occurred in (b)(6).This medwatch report is being filed on behalf of livanova (b)(4).A livanova field service representative spoke with the customer and provided technical support over the phone.The service representative had the customer visually inspect the device, and the customer reported that the magnet of the pump cover had fallen out , which lead to the reported issue.The pump cover was replaced an no further issues were noted.As the issue was resolved over the phone, a service visit was not required.A review of the dhr did not identify any deviations or nonconformities relevant to the reported issue.As corrective action, livanova (b)(4) has implemented a change order and initiated a capa (b)(4).Issue resolved via tech.Support call.
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