Original submission narrative: the device referenced in this report was returned to siemens for evaluation.The system error was unable to be reproduced.During visual inspection, it was found that the articulation sleeve was torn by friction with the disinfection tube.The likely cause of the reported phenomenon is that liquid had infiltrated into articulation sleeve and affected the electrical parts which led to system error.A review of the device history record (dhr) was performed and there is no information to indicate any non-conformance at the time of manufacturing process.Follow-up narrative: this supplemental report is being submitted to update the device available for evaluation, update the follow-up type , update the device evaluated by manufacturer , update the event problem and evaluation codes, and provide the investigation results.Investigation: during the device investigation, the system error was not reproduced.However, a tear in the articulation sleeve was found which appears to have been caused by an external force.Liquid can infiltrate into articulation sleeve, and affect the electrical components.It was recommended that the customer not use the disinfection tube.Note: the original emdr was submitted to the non-production environment.This report is to submit to the production environment.All original files are attached.This emdr contains both the initial and fu#1.
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As a result of a recent fda inspection, we are retrospectively reviewing complaints and associated documents for compliance to the regulations from 2015 to date.We have strengthened our mdr reporting criteria and we are reporting the attached medical device report in accordance with our new criteria.As a result of this retrospective review, this mdr is being reported immediately upon discovery.It was reported that during leakage current test, it was observed that there are nicks on the transducer cable near the articulating scanhead.There was no procedure being performed so there was no patient involvement.No additional information was provided.
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