At the completion of the complaint investigation, based on returned product evaluation, the reported event was confirmed.There was no patient injury associated with this event.Further investigation of this complaint event was completed and the root cause was identified as a manufacturing process issue.Since automation is currently not used to generate or verify product labels including the lot/serial numbers, process improvements were completed and finished goods' procedures were updated and implemented to prevent this event from reoccurrence.Correction: device codes, method codes, results codes, and conclusion codes updated.
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