The investigation into the reported event determined that there was no device malfunction.This is not a reportable event.Complaint investigation: the fse confirmed the problem reported by the customer of continues to deliver x-rays.The fse determined the cause of the problem to be the interconnect cable.The fse verified system functionality.The interconnect cable sends data, video and power between the workstation and the mainframe.The interconnect cable connectors are compromised of pin and receptacle connections.The receptacle on the interconnect cable is subject to repeated use, by the user, causing wear.The consistent insertion force applied to the connector housing, internal wires, and contacts are uncontrolled and wear or misalignment of contacts or housings may occur.The regular insertion and removal of the cable may damage the connector, wires, or sheath, over time.Damaged, corroded, or loose connections can cause a variety of system functionality issues and error messages.When the operator presses the x-ray button on top of the c-arm or steps on the x-ray switch, the x-ray generator detects the switch actuation and sends this information to the workstation.The system is capable of sensing system error, such as communications failure caused by open wires on the interconnect cable, and disabling fluoro function while the x-ray lamp on is indicating fluoro to the user.Based on age of the system, manufactured before 2006, this type of failure would be expected and reflective of the normal wear and tear that is anticipated as the system is used.This is not a malfunction.
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