Customer reported "patient said he was shocked and caused a spark while wearing the (4003) sensor and urinating.We informed him that couldn't be the case.He kept telling anyone who listed what happened.The patient stated he did a (b)(6) search for masimo and shock and came up with "a ton of articles" all of which were about septic shock, not a shock from medical equipment." the customer is performing an internal investigation and will not be releasing the device at this time.Per the customer, this involved a 4003 sensor and radius 7 24949 and 24950.
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