Investigation completed 3/07/2017.A dhr review cannot be performed at this time as the lot number was not provided nor was the product sent in for inspection.A two year lookback in complaint database for this reported failure and or related to "clips on the ratchet released by itself " for this product id shows that no additional complaints were received.No new design or manufacturing trends have been identified.In summary, the device was not released for evaluation after several documented requests.Therefore, the root cause to the end users experience could not be determined.
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