(b)(4) manufactures the variolock tubing clamp.The incident occurred in (b)(6).This medwatch report is filed on behalf of (b)(4).The customer reported to a (b)(4) sales representative that the ball bearings that keep the gate in place fell out and the gate then came apart.The parts were requested and returned to (b)(4) for further investigation.The reported issue was confirmed during evaluation.Wear was identified at the groove responsible for holding the gate in place while opened.It was found out that the wear and shavings were caused by the bolt.This issue can be caused if the spring plungers stiffen over the time due to dirt and corrosion.However, no traces of rust found at the gates.As corrective action, a change order has already been implemented.
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