The reporter stated they received a generalized complaint from the physician who stated she was experiencing some issues while using the 6 french universa firm ureteral stent set with hydrophilic coating in different lengths.The physician stated that the tether on the stents was stretching and becoming too thin, it was curling and at times it would break or disconnect from the stents.It is not clear how many actual devices this happened to.There were no unintended sections of the device that remained inside of the patient¿s body, nor did the patient experience any adverse effects due to this occurrence.The customer indicated there would be no photos sent of the device, nor return of the device.No further information was provided.
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Investigation ¿ evaluation.The universa firm ureteral stent was not returned for evaluation and no photographs were provided.Without the complaint device, a physical investigation was not able to be completed.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record could not be performed as the lot number was not provided.A review of complaint history for this product/lot number combination was not able to be performed without the lot number.Based on the information available, a definitive root cause cannot be determined.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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