The scd express was evaluated and service noted that the unit had a damaged power cord, copper wire was exposed, the report also noted there was damage to the case.The cause of the reported condition for the damaged power cord was due to customer misuse and is supported by the other observed damage to the case of the device indicating a traumatic impact to the device occurred.The power cord in addition to the case, compressor and valve block were replaced (compressor and valve block as part of routine service).The device was retested and returned to the customer.The unit passed testing after repairs were completed.A review of the device history record shows this device was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
|