As the reported defective device was not returned, angiodynamics is unable to perform a device evaluation.The customer's reported complaint description of a kinked (fractured) fiber cannot be confirmed because no sample was provided.Without receiving a sample to evaluated, a root cause cannot be determined.A lot history records search for the nevertouch kit and the fiber sub-assembly revealed no quality related issues or manufacturing deficiencies at the time of manufacture.During the manufacturing process, the disposable fiber device receives two 100% inspections and an aql inspection in which the quality of the fiber strip is inspected.It is highly unlikely that the product was package with this defect.Adequate process controls are in place to detect this failure.The instructions for use which is supplied to the end user with this catalog number contains the following statement "prior to and during use, avoid damaging the fiber by striking, stressing, or excessive bending.Do not coil the fiber tighter than a diameter of 20cm" and "pull the sheath back and lock it to the sheath-lok fitting." it was reported that the defect occurred outside of the patient and the patient was unaffected due to this event.A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint reference (b)(4).
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