(b)(4).The device was returned and evaluated.This is documented in mdr 3001845648-2017-00023.Following device evaluation and consultation with engineering in relation to this complaint, a second failure mode was identified (user error) and therefore a second complaint report was required and initiated ¿ mdr 3001845648-2017-00086.The second failure mode that was identified was ¿ifu not followed - user error¿ the user ¿put it back to the tip of the delivery system by hand.¿ as per the instructions for use, notes section, the user is instructed of the following: ¿visually inspect with particular attention to kinks, bends and breaks.If any abnormality is detected that would prohibit proper working condition, do not use".The user used the device knowing that the tip had detached "he removed the lodged white tip from the endoscope and put it back to the tip of the delivery system by hand." the customer complaint was confirmed as the white tip was detached from the device upon evaluation of the returned device.Prior to distribution all evo-22-27-9-d devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for evo-22-27-9-d of lot number c1265403 did not reveal any discrepancies that could have contributed to this issue.Complaints of this nature will continue to be monitored for potential emerging trends.
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