The hill-rom technician thoroughly inspected the lift and could not observe any malfunction.The lift functioned as designed.According to (b)(4) rev.02 "extension arm multirall", hill-rom states that the user shall make sure that the q-link is properly positioned into the carriage hook and that the lift strap is safely attached to the hook.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.Hill-rom's investigation indicated there was no evidence of a malfunction.Hill-rom was unable to duplicate the alleged condition and the device performed as designed.An additional training session of the account's staff was proposed by hill-rom, but the account declined the training.An internal communication was circulated by the account regarding the importance of positioning the q-link correctly into the carriage hook.Based on this information, no further action is required.
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