Catalog Number 1115 |
Device Problem
Leak/Splash (1354)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 03/06/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual inspection of the product involved in the complaint was performed on a picture provided by the customer of connector tfx-000195 (reduced hose end).No issues can be observed that can lead this customer complaint.A dimensional and functional inspection of the device involved in the complaint could not be conducted since the device was not returned.A device history record review could not be conducted since the lot number was not provided.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper investigation and determine the source of the alleged defect, it is necessary to evaluate the device involved on this complaint.However , material from the production line was functionally inspected according to tp-0152 and no issues were detected that can lead this customer complaint.If the device sample becomes available at a later date this complaint will be updated.
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Event Description
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Customer complaint alleges that the device leaks from the joint between the oxygen tubing and the connector end.Alleged defect detected during use.No harm or injury to patient reported.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was also performed and no issues were found.The sample passed the leak test.A device history record (dhr) review was performed and there were no issues found that could relate to the reported complaint.No non-conformance reports were originated for the lot in question that can be associated to the complaint reported.The dhr shows that the product was assembled and inspected according to specifications.Based on the investigation performed, the reported complaint could not be confirmed.The sample was evaluated and it was not possible to confirm the defect reported by the customer.No leakage was detected.The product was assembled and inspected according to specifications.
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Event Description
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Customer complaint alleges that the device leaks from the joint between the oxygen tubing and the connector end.Alleged defect detected during use.No harm or injury to patient reported.
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Search Alerts/Recalls
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