Model Number HP15 |
Device Problem
Insufficient Information (3190)
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Patient Problems
Burn(s) (1757); Injury (2348)
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Event Date 12/08/2017 |
Event Type
Injury
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Manufacturer Narrative
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On 3/28/2017 - we have requested the device be returned to the manufacturer.To date we have not received the device.Device not returned to manufacturer.
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Event Description
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On (b)(6) 2017 - the consumer claims to have received a burn while in use of the product.Once the burn was received, the consumer jumped and strained her back and hip.Medical attention was received for the hip and back.
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Manufacturer Narrative
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On (b)(6) 2017 - we have requested the device be returned to the manufacturer.To date we have not received the device.On (b)(6) 2017 - manufacturers narrative: on inspection of returned sample, the following is noted.Sample was returned in a non-working condition on (b)(5) 2017.Pad had a noticeable burn hole through both sides of the pvc.Line cord was severed at the strain relief indicating abuse line cord was partially severed.In the ib, we state the unit should be inspected prior to use, making sure there is no damage prior to being used.Line cord is to be checked there has to be consumer abuse to partially sever the line cord.This would require strain and force abuse on the line cord.Once the line cord was partially severed, the disconnected line caused the thermostat to be bypassed and the temperature loop to see higher wattage then designed.This caused the over heat condition.
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Event Description
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On (b)(6) n2017 - the consumer claims to have received a burn while in use of the product.Once the burn was received, the consumer jumped and strained her back and hip.Medical attention was received for the hip and back.
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Search Alerts/Recalls
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