A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.A review of the instrument logs shows 63 occurrences of (b)(4).Promptly perform the wash cuvettes procedure).Use error may have contributed to the customer's issue as these error codes indicate the instrument may have dirty cuvettes, which could affect the optical readings.The architect clin chem phosphorus assay package insert contains information to address the current customer issue.Based on the results of this evaluation and the information from the customer site, a product malfunction was identified as the device failed to meet performance specifications or otherwise perform as intended at the customer site.However, no systemic issue or product deficiency was identified.
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