The product has not been returned and no return is expected.The complaint of the lift having a bent caster could not be confirmed.The dealer was unable to provide any additional information.There have been no replacement parts ordered at this time.Should additional information become available, a supplemental record will be filed.The portable patient lift and sling owner's manual states, "casters and axle bolts require inspections every six months to check for tightness and wear" and "there is no adjustment or maintenance to the casters, other than cleaning, lubrication and checking axle and swivel bolts for tightness.Remove all debris, etc.From the wheel and swivel bearings.If any parts are worn, replace these parts immediately.".
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