The customer was contacted regarding product returned; however, it was reported that the product was discarded by the customer.As such it is not possible to evaluate the product and determine the root cause of this complaint.Furthermore, the lot number for the subject product was not reported; therefore, the lot history records cannot be reviewed.We will continue to monitor for this or similar complaints for this product code.A review of complaint records for the previous 12 months could not be performed since the lot number for the subject perforator was not reported.No further action is required.At the present time this complaint is considered closed.Device discarded.
|