On 04/10/2017 integra investigation completed.Method: failure analysis, device history evaluation.Results: failure analysis - pictures provided by the customer, stating that the catheters are sharp and are stripping off flesh.Upon further investigation, a 1.5aql was performed on existing inventory; it is found that none of the catheters have sharp edges.According to the attached pictures provided by the end user, we are unable to detect product markings and product id; therefore the complaint is unconfirmed.Device history evaluation - nonconforming product report / nonconforming material report history: none.Variance authorization / deviation history: none.Engineering change order/manufacturing change order history: none.Corrective action preventive action history/corrections: none.Health hazard evaluation history: none.Conclusion: there were pictures of the non-conforming catheters provided by the end user and the complaint report stating that they are stripping off flesh.According to the attached pictures provided by the end user, we are unable to detect product markings and product id; therefore the complaint is unconfirmed.
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