Catalog Number 031-28J |
Device Problem
Device Operates Differently Than Expected (2913)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 03/23/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual inspection of the product involved in the complaint could not be conducted since the product or a picture of the defect was not provided by the customer.An attempt to inspect current stock of material was made but at the time there is no inventory of the involved product code available at the manufacturing facility.The device history record (dhr) of the product 031-28j , batch number 74d1500871 has been reviewed and no issues or discrepancies were found which could potentially relate to this complaint.No nonconformance reports were originated for the lot in question that can be associated to the reported complaint.All materials used during the assembly met current specifications.The dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed due the lack of product sample to perform a proper investigation and determine the root cause.If the sample becomes available this complaint will be updated with the evaluation results.Personnel of the assembly line were notified on mar-29-2017 for awareness.
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Event Description
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The complaint is reported as: "during use, back-flow of air was confirmed with bubbling in the bottom of the bottle.Therefore, a new unit was used instead." there was no report of patient injury or harm.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was performed and no issues were encountered during the oxygen entrainment test and the general pull and push test.The sample failed the station lift test.The sample was then assembled with a sterile water concha mini bottle and the oxygen entrainment test was performed; however, the testing failed as the water from the bottle never went to the adapter, it was only bubbling in the bottle.Based on the investigation performed, the reported complaint of "back flow of air" was confirmed.A meeting was held with the molding personnel at the manufacturing facility , and a non-conformance was initiated to address the root cause and action plan.In addition , personnel on the assembly line were made aware of this issue.
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Event Description
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The complaint is reported as: "during use, back-flow of air was confirmed with bubbling in the bottom of the bottle.Therefore, a new unit was used instead." there was no report of patient injury or harm.
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Search Alerts/Recalls
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