Coopersurgical inc.Is currently investigating the reported complaint condition.Once the investgation is complete, a follow up report will be filed.Referance: e-complaint-(b)(4).Update: investigation: no sample returned.Analysis and findings: product is currently listed in complaints initiation page with rma # (b)(4), however, the parts has not arrived at csi for investigation.Additionally, there is no serial number provided, so a dhr review was not possible as it cannot be determined currently.A complaint history review was performed, and found another complaint (b)(4) with the unit returned for evaluation.Under the stated investigation, water inflation of the occluder balloon was performed to try to recreate the stated irregularity, resulting in the balloon showing no irregularities.The root cause was not determinable due to the absense of the objective evidence.Since the product has not arrived for investigation, this complaint will be closed.Should the unit arrive, this complaint investigation will be revisited if there are any new findings.As there is no clear indication of serial number of the returned product, a stock inventory check was not possible.Correction and/or corrective action: corrective action is not applicable at this time as the root cause was indeterminable due to the absence of the affected product sample.Reason: per (b)(4) this complaint will be monitored for trending in that no injury was reported to end user, or patient.Was the complaint confirmed? no.
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