The customer stated that the qc is consistently passing and the operator is using correct technique.Additionally, the operator is performing maintenance as described in the operator's guide.After review of the attached result receipts it was determined that all three samples reported higher levels of specific gravity ranging from 1.020 to 1.030.As described in the siemens customer bulletin dated 2011-09: "the cell membranes of leukocytes tend to lyse more readily in urines with lower specific gravity (hypotonic), but they remain intact for longer periods in urines with higher specific gravity (hypertonic).Since the reagent strip reacts with the leukocyte elastase (an esterase) contained within the cell, it is necessary for some of the cells to have lysed in order to be detected with the reagent strip.Therefore, urine samples with higher specific gravities tend to have fewer lysed cells, which would produce fewer positive reagent strip results.Microscopically, the intact leukocytes would still be visible." this may explain why the fse was able to reproduce the customer's observations.The complaint data provided demonstrates that instrumental and visual readings were consistent.
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