A company field service engineer visited the hospital and evaluated the device.He was informed that the connecting screw inside the knob broke shortly after a patient monitor (about 5kg) was clamped on the knob.Maquet (b)(4) conducted the following initial investigation after receiving the complaint: - the knob and monitor arm are provided by our qualified supplier, delivered by maquet and installed on site with the maquet modutec device.The relevant records related to the broken knob were reviewed.No nonconformity was recorded before delivery, during unpacking and during installation.- the complaint data since year 2008 was reviewed.No similar failure was reported out of around (b)(4) itd knobs delivered.- the supplier reviewed the design history of this knob.This knob passed the vertical load test with an 8x safety factors (total 80kg) and the horizontal load test with a 6x safety factors (60kg) according to en 60601-1.It also passed the life-cycle test (10000 cycles) under maximum load, simulating 10 years of use.The design of the knob was therefore demonstrated to be sufficiently robust.The broken knob was replaced by a new one.No issue was reported by the hospital.The defective sample will be returned to the supplier for further analysis.A follow-up report will be submitted when additional information becomes available.
|
Maquet (b)(4) did further investigation together with the supplier base on the returned defective sample.Here is the investigation summary: the returned defective knob was observed with unusual obvious damage in the surface where the screw was mounted, which is unlikely from the normal use, but from the unintended heavy force from horizontal direction.The material at the cracked section of the screw was found very homogenous and voidless, rather than multiple layers/ ladder-shaped, and also no visible nonmetallic material was observed, which indicated the crack was improbably caused by the material issue according to the principle of metallographic analysis.In addition, the design of the knob has been verified that it conforms to mechanical strength according to en 60601-1 by loading testing with 6x safety factors (60kg) at horizontal direction.With above information, it could be concluded that the knob crack is very likely caused by the unintended heavy force from horizontal direction.This is the only one case reported from this (b)(6) hospital out of 10,000 delivery in worldwide, we believe it¿s an isolated case from unintended use.No further corrective action is taken except the replacement of the damaged knob at this hospital.
|