Inspection of the returned item and information provided by the equipment dealer showed that the user may have exceeded the item's maximum user weight limit, and was a very active individual.The customer had made a modification to the item to accommodate a larger user, and the item showed wear consistent with a large and active user aggressively rocking both side to side as well as front to back.It is likely that this unusual rocking motion, combined with the apparent size and weight of the user, caused the bolts to fatigue, and then fail.Inspection of the returned item and information provided by the equipment dealer suggest that this chair may not have been appropriate for this user.In the product manual we state the following: "a qualified professional must assess the appropriateness and safety of all equipment for each user." "do not use this product for clients outside the height and weight limits specified in this manual.".
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