Integra has completed their internal investigation on may 16, 2017.Results: evaluation of returned device; base unit has been cleaned and inspected.Shock cushion has hardened and discolored with age resulting in increased force applied to mating parts, as well as impinging on cam rod movement.Recommend unit undergo general servicing replacing minor components as per this estimate.This will restore full function of the unit to manufacturers¿ specifications.Swivel base has non oem retaining rings, and is displaying early signs of wear.Recommend replacing minor wearing parts as per this estimate.Dhr review; no abnormalities related to the reported failure.Complaints history; a two year lookback in trackwise for this reported failure and or related to "head slipped " for product id a2101 shows that 8 complaints were received including this case.No new design or manufacturing trends have been identified.This issue will be monitored.Conclusion: root cause was worn parts.Shock cushion has hardened and discolored with age resulting in increased force applied to mating parts, as well as impinging on cam rod movement.
|