The product is not being returned as the device has been discarded.The lots were manufactured, inspected, and released per approved calibra procedures.No issues related to the complaint were identified during the processing of the lots.No conclusions can be made at this time.(b)(6).
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On (b)(6) 2017, it was reported that the buttons did not lock when the device was empty.The patient said that it only happened with one device.The following sequence of events was reported: it was the last day of use and the patient was ready to change the device.He delivered a breakfast bolus; the buttons did not lock at the end of the dose.He took off the device and said it looked empty.He clicked it in the air several times to empty the device but nothing came out.At the end of his test, the buttons never locked.The patient reported that he did not experience a noticeable blood glucose excursion.This complaint is being reported because the issue may cause lack of insulin delivery without patient awareness due to device not detecting an empty reservoir.
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