Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, labeling review, device history review, field data review, and specificity testing.No adverse trend was identified for the customer issue.Labeling was reviewed and found to be adequate.Device history review did not identify any issues that may have caused the customer issue.Historical performance of the reagent lot was evaluated using world wide data from abbott link.The initial and repeat reactive rate of the likely cause lot was compared to other lots in the field during a 6 month period.The initial reactive rate of the complaint lot was the same as other lots in the field and the repeat reactive rate was lower than other lots in the field.The product and patient sample were not available for return.Clinical specificity testing of negative control replicates was performed using in-house retained kits stored at the recommended storage condition.Specificity testing met all specifications.Based on all available information and abbott diagnostics complaint investigation, no product deficiency was identified.This report is being filed on an international product, list number 06c29 that has a similar product distributed in the us, list number 6l27.
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