It was reported that this device had no air flow.On receipt of the device for evaluation it was observed that the main cord was severed leading to exposed wires.It appears as though the cord was intentionally cut, and the customer was approached with regard to confirming this assertion.They have not provided any information regarding how the device came to be in this condition, only that it was in this condition when they received it from their customer.The ifu for this device contains the warning 'the power supply cord cannot be replaced by the user.In case the power supply cord becomes damaged, contact philips respironics customer service for replacement (there is no service option)'.No patient harm or death has been reported and the device is not life-sustaining/supporting.(b)(4).
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