A customer in the us reported to biomérieux discrepant results due to qcv failure associated with vidas® analyzer (reference w2205).Following the calibration and qcv failures, the customer disabled section b and requested a site visit from a biomerieux field service engineer (fse).An investigation was performed.On 30mar2017, the fse performed a visual inspection of the vidas® analyzer seals and found a piece of a sample strip sticking to the rubber seal on position b1.The assumption was that debris lead to a leakage and was the cause of the calibrations and qcv failures.The fse fixed the issue by replacing the seal on position b1.The instrument was then qualified by a pump tester tool and a qcv test.The fact to observe a qcv failure is not abnormal.It means that the qcv played its role as a functional control.This control is meant to detect residual risks, that are rare and sudden, already present and accepted into the vidas® system risk analysis.Those risks are mitigated by the preventive maintenance procedure (pump tester and pump cleaner, seals replacement), and by qcv test requested to be performed each month by the customer.
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