Submit date: 02-may-2017.An investigation is currently underway.Upon completion, the results will be forwarded.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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An evaluation of the kangaroo pump was performed for the reported condition of, ¿the customer reported a non-specific issue.Upon triage, the service technician found a defective flow sensor.¿ the unit was triaged and the customer¿s reported condition was confirmed.The potential root causes are excessive damage due to customer misuse and a possibly defective component.A review of the device history record by (b)(6) on 2017-oct-20 shows that this unit was manufactured in 2011 and was released meeting all manufacturing specifications.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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