The customer contacted the siemens customer care center (ccc) to report the discordant sodium(na) result.The customer performed troubleshooting on integrated multisensor technology (imt), and super conditioning procedure.Quality control (qc) was in range when the sample was processed.A siemens headquarters support center (hsc) specialist reviewed the information provided and did not find reagent or instrument issues.The customer is using a stat spin express centrifuge.Based on information provided, it appears to be sample related.Stat spins are not recommended by the tube vendor.The cause of the discordant sodium result is unknown.The instrument is performing according to specifications.No further evaluation of this device is required.
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