The end-user fell again (first fall occurred on a different shower seat, and did not result in a "serious injury"), except this time, it was the left side of the bath & shower seat that gave out.The user stated that the eyelets are separating from the seat themselves; the user stated that because the legs are crossed, the weight is putting tension on the eyelets, which is pulling them away from the seat itself.When the user fell, he smacked his body and face against the shower wall because he has paralysis on the side he fell on.He has had a stroke and cannot use that side fully.He had some redness on his face, but did not seek medical attention.The event is reported as having occurred on a ceramic surface, and regular/weekly maintenance is also reported as having occurred on the device.The device involved with this event was returned to compass health brands for further evaluation on 5/1/2017.The returned device was found to have its center/middle metal anchor slightly extruded.The frame/leg tubing was not found to be bent upon return.
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