Investigation completed 5/22/2017.Method: device history review: trend analysis, failure analysis.Device history record reviewed for lot/ 094 manufactured on 1/22/2010.The dhr on both the assembly and subassembly level show no abnormalities related to the reported failure.The devices manufactured during this period passed all required inspection points with no associated mrr¿s, variances or rework.No service history is on file for this device.A two year look back from 04/19/2015 to 04/19/2017 for this reported failure using key words "rocker arm, play, movement " for product id a1059 shows that 2 complaints were received including this case.No new design or manufacturing trends have been identified.Unit received with the lock having both rotational and lateral movement and a residue buildup is present.Upon disassembly, repair noted the index knob is cracked and the lock will need new components added to replace worn internal parts.Unit needs to be machined to have heli-coils added to large starburst threads.The rocker arm failed the go no-go gage and will need to be replaced.The set screw in the swivel base was tight; general maintenance and cleaning required.Conclusion: the root cause for this failure is the unit has a cracked index knob and damaged threads inside the starburst area, causing excess play and movement in the unit.
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