No sample or picture was provided by the customer for evaluation.Additionally, device history record could not be reviewed since there was no lot number provided.Potential root causes could be related to improper use of product by the customer and material used to manufacture the product.This defect has not been confirmed, since there is no enough evidence provided by the customer such as sample, lot number, item code or picture.As per the manufacturing process, all controls related to the acceptance of the product are in place and personnel is appropriately trained in order to prevent getting nonconforming product from the manufacturing process.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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