A review of the device batch record was performed for (b)(4), in-process and finished goods and there were no non-conformances or capas opened in relation to the nature of the complaint.All devices met all (b)(4), in-process and finished goods specifications upon release of the product.The returned device was evaluated by the supplier.Per the supplier, ¿the device was returned with the introducer still attached.The introducer was removed and the device was laid across the work bench.There were several severe bends in the outer jacket caused by over-actuation.The forceps would not open.The distal end of device was inspected under 10x magnification and it was clear that there was dried fluid preventing the jaws from opening.The jaws were soaked in hydrogen peroxide and the dried fluids were removed with a razor blade.Once a significant amount of dried fluid was removed, the jaws were able to open and close when actuated.These devices are functionally tested 100% prior to packaging.There is no root cause investigation at this time.Once the device was cleaned with hydrogen peroxide the jaws were able to open and close as intended even with the bends in the outer jacket.¿.
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