A siemens customer service engineer (cse) was sent to the customer's site for instrument inspection.Controls were tested in 10 replicates to check precision, and did not indicate a precision issue.There were no issues observed in the event log.The cse replaced the degasser, capsule filter, aspiration guide, pinch tubing, and adjusted the incubation ring and probes.The cse checked the b/f line, and fluid lines, and decontamination performed.The customer uses terumo blood (9 ml) collection tubes, and does not know how long the sample was allowed to clot before centrifugation.The terumo blood collection tube has a clot activator but does not have gel separator.The sample was centrifuged at 3,500 revolutions per minute (rpm) for 10 minutes.The cause for the discordant afp result is unknown.The non-reproduced elevated afp result may be attributed to insufficient clotting time and/or centrifugation.Siemens has recommended the customer allow samples to clot for at least 30 minutes before centrifugation, and centrifuge samples at 1000 x gravitational force (g) for 15-20 minutes.The instruction for use (ifu) states in the preparing the samples section: "before placing samples on the system, ensure that samples have the following characteristics: · samples are free of fibrin or other particulate matter.Remove particulates by centrifugation at 1000 x g for 15-20 minutes.· samples are free of bubbles." the instruction for use (ifu) under the interpretation of results section states the following: "results of this assay should always be interpreted in conjunction with patient's medical history, clinical presentation and other findings." the instrument is performing within specification.No further evaluation of the device is required.
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