The customer received questionable elecsys vitamin b12 immunoassay and folate results.The customer had experienced qc imprecision and tested the patient samples in duplicate.No data was provided for the folate issue.Of the vitamin b12 data provided for 70 patient samples, only the results for six were discrepant.Information concerning if any of the results were reported outside the laboratory was requested, but it was unknown.There was no allegation of an adverse event.The vitamin b12 reagent lot number was 23140100.The expiration date was requested but was not provided.The customer only runs this module twice a week.In between, the customer tests clinical trial samples if they are available.If not available, the system is shut down.The customer did not centrifuge the samples after they were thawed and vortexed.The customer was also not using the sample tube adapters recommended for use with 13x75 mm tubes.The field service representative checked the analyzer and found no issues.A precision check was performed.
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