Investigation ¿ evaluation: a review of the complaint history, device history record, documentation, and specifications was conducted during the investigation.As anticipated, the cook silicone balloon hysterosalpingography injection catheter was not returned for evaluation.No photos have been provided.Without the complaint device, a physical investigation was not able to be completed.The device history record was reviewed and no non-conformances were noted.A review of complaint history for this product/lot number combination revealed this is the only complaint associated with complaint lot number 7711634.Based on the information provided, no product returned, and the results of our investigation; a definitive root cause could not be determined.Measures have been conducted to address this failure mode.Monitoring will continue to be performed for similar complaints.
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